If you wish to return an item for a refund or store credit, you must notify us within 14 days of receiving your order. This notification must be submitted using our official Returns Form, which can be found above on this page. Once your return request has been received and acknowledged by our team, you will have a further 14 days to return the item to us.

Returned items must be in unused condition, complete with all original packaging and accessories. This means the item should be exactly as it was when received, without any signs of wear or use. We inspect all returns on arrival, and if the item or packaging is deemed not to be in a re-saleable condition, we reserve the right to refuse a refund or exchange.

It is your responsibility to ensure the item is securely packaged for return and posted to us using a reliable, trackable service. All return shipping costs are the responsibility of the customer, and we strongly recommend keeping proof of postage in case the parcel is delayed or lost in transit.

Please only return the original item(s) purchased along with their included accessories (e.g. items that were inside the original box). Do not include any third-party or aftermarket accessories you may have purchased separately. If these are sent back to us in error, they will not be returned unless the customer covers the cost of additional postage. If, upon inspection, we determine that the returned item is not faulty, the cost of sending the item back to you will also be at your own expense.

Once your return is received and approved, your refund will be issued to the original method of payment. You will receive a confirmation email once the refund has been processed. While we aim to complete this within 7 working days, please allow up to 14 days during particularly busy periods.

Please note that if you paid in a foreign currency (any currency other than GBP), your refund will be processed according to your payment provider’s exchange rate and any associated fees at the time of the refund. These charges are set by your bank, card provider, or PayPal, and are not fees imposed by Optics Warehouse.

Until your return is received by us and confirmed to meet the above conditions, the goods remain your responsibility. We do not offer free returns, and we are unable to accept liability for items lost or damaged in transit.

Returns received outside the 14-day return period will not be eligible for a refund or store credit. However, in most cases, the product may still be covered under the manufacturer’s warranty, which may entitle you to a repair or replacement. Please refer to the warranty terms of the specific manufacturer for further details.

If you would prefer to exchange your item for a different product, or if you're requesting a replacement for a faulty item, we’ll do our best to process this as quickly as possible. Most exchanges are handled within 7 working days, although during peak periods, it may take up to 14 days.

Exchanges are always subject to stock availability. If the requested replacement item is out of stock or unavailable, we will contact you to offer an alternative or discuss next steps.

Please note that both the return postage to us and the outbound shipping for the replacement are the responsibility of the customer. We advise using a secure, tracked service to avoid any delays or losses during transit.

Unless otherwise specified, your replacement will be shipped to the original delivery address provided at checkout. If you would like the replacement sent to a different address, please inform us when completing the returns form or via email.

As with all returns, the item being exchanged remains your responsibility until it has been received and inspected by our team.

If more than 14 days have passed since you received your order, the item will no longer be eligible for a refund or store credit via our standard returns policy. However, this does not necessarily mean you’re without options.

In most cases, your product may still be covered under the manufacturer’s warranty, which can entitle you to a repair, replacement, or support depending on the nature of the issue. We recommend reviewing the warranty terms and coverage of the specific brand or manufacturer, as each may have slightly different procedures and policies.

Additionally, if you are within 60 days of receiving your order, you may qualify for our 60-Day Scope Out Guarantee. This applies to selected products and offers extended peace of mind. For more details, please click here or visit our dedicated Scope Out Guarantee page.

Please be aware that many UK-based manufacturers and distributors request that warranty issues falling outside of our returns period be handled directly through them. We’ve outlined below the contact information and return procedures for some of the key brands and suppliers.

Highland Outdoors
Please send warranty claims directly to Highland Outdoors for the following brands: IRAY, Ridgeline, Nikko Stirling, Nomad, GRS, MDT ORYX, Zerotech, SIG. Proof of purchase is required when submitting a warranty claim.
Return Address:
Service Department
Highland Outdoors Ltd
Unit 2, Kilworth Sticks Farm & Lakes
Kilworth Road
North Kilworth
Leicestershire
LE17 6JG
Email: service@highlandoutdoors.co.uk

Hawke Optics
For all Hawke product issues, please contact their dedicated support team.
Return Address:
Wilford Bridge Road
Melton, Woodbridge
IP12 1RB
Email: uk@hawkeoptics.com
Phone: 0345 345 5555

CSW – Warranty Handling for the Following Brands: Vortex, Reed, Britannia Rails, Dolphin, Alaska Guide, EDGE, Longshot
Return Address:
Manor Farm
Chapel Street
Hinxworth
SG7 5HN
Email: warranties@cswmail.co.uk
Phone: 01462 743223

EXCHANGE/REPLACEMENT
Exchanges are normally processed within 7 days but can take up to 14 days in busy periods (all exchanges subject to stock availability). Any items are your responsibility until they have been received by ourselves. Postage to and from Optics Warehouse is to be covered by the customer. Once we have completed your exchange, we will notify you via email (where applicable). We will always send replacement goods to your original shipping address unless notified otherwise.

REFUNDS
Please Note: If you are to pay using a foreign currency (outside of UK/GBP) you will be subject to the Debit/Credit Card's exchange rate and charges. The same rule applies to PayPal. These are not Optics Warehouse fees and are your chosen form of payment's conditions when receiving a refund.

Refunds will be credited to your original method of payment and an email will be sent to confirm when this has been done. Please help us to deal with your return quickly by providing us with the requested information. Refunds are normally processed within 7 days but can take up to 14 days in busy periods. It is your responsibility to return the original item to us (as we do not offer free returns) and any item(s) remain your responsibility until they have been received by ourselves.

FAULTY GOODS
Please Note: If goods are found to be non-faulty, return postage is covered by the customer.

If goods appear to be faulty or damaged after receiving them, please follow the steps above and we will arrange a replacement free of charge. Warranty is up to the period of a year. If the goods become faulty through defective material, or poor workmanship, but not normal wear and tear, they should be returned for our inspection immediately. If necessary the item may have to be returned to the manufacturer for testing, which could take up to 28 days. In the event of faulty goods needing to be returned, you must ensure that the goods are suitably packaged along with a copy of proof of purchase and the OPW Returns Form. If faulty footwear is being returned, please ensure that they have been cleaned of excess mud first – for Health & Safety reasons we are unable to process dirty products. The cost of returning goods to be repaired or replaced under warranty is not covered by the warranty and must be met by yourself. We will of course send out any repaired/replaced goods free of any carriage charge.

CANCELLING AN ORDER
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (UK) advise you have fourteen calendar days to cancel the contract for your order with us and we will issue you with a full refund for the items you have purchased and the cost of standard delivery if you've paid for shipping.

The fourteen calendar days start from the day after you receive your order. If you're returning your whole order and you've paid for delivery we'll refund the cost of Standard Delivery to your country even if you've used one of our quicker delivery options. For example, if you pay £5 for a Next Day Delivery service but the cost of Standard Delivery is £3 then we will refund you £3. The extra £2 is not covered under these regulations. If only part of your order is returned, any delivery charge you paid won't be refunded.

We need written confirmation of cancellation from you, so you'll need to get in touch using any of our available contact options to let us know you'd like to cancel your order under the Consumer Contracts Regulations 2013. Alternatively, you can complete the Withdrawal Form attachment and send it back to us. You'll find details on how to send this back to us on the Withdrawal Form.

If you have already received your order, you will need to return to us the items from your order that you wish to cancel. Once you let us know you'd like to cancel and we receive your completed Withdrawal Form, we will write and let you know how to do this. The items you return must be unworn and in their original condition and will be inspected once we have received them.

We try hard to accept all returns. Returns to us need to have the original tags still on them but need not be returned to us in the same packaging in which they were delivered to you. However, it is your responsibility to ensure that the returned items are packaged well enough that they won't be damaged on the way back to us. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. In this case we will not refund you. If we do not receive the cancelled order back, we may arrange to have it collected at your cost.

WITHDRAWAL FORM DOWNLOAD
You can download the Withdrawal Form from our website by clicking HERE